Build your own Unique and Personalised UK Virtual Office Address

We can provide you with a receipt showing your payment to us for the virtual office package that you have purchased from us. The receipt will be in the name of your company and will be addressed to your company's UK registered address.

We will email you to notify you when you have post. You can then log into your portal on line to tell us how you wish to retrieve it. We only open your post if you ask us to. All of our staff are DBS clear (checked for criminal records.)

At our Oxford Street, Tottenham Court Road and Hatton Garden addresses we can only accept items that fit into a standard letter box. We also cannot receive items at these address locations that require a signature. For ad hoc bulky deliveries and / or deliveries that require a signature you can contact us in advance for an alternative address to send your item(s) to.

At our East Ham, East London Office and our Glasgow office we accept items that are up to the size of a shoe box and that weigh no more than 10kg. We also accept items that require a signature.

The Bronze package does not come with mail forwarding. For all other packages, we will forward items up to a maximum of 100 grams in weight, via Royal Mail. We will use the cheapest service with no tracking and no insurance. We do not take responsibility for non delivered items.

For Bronze customers, mail forwarding is not included and is not available on a "pay as you go basis." Bronze customers will need to log into their customer admin area and upgrade to a package that includes mail forwarding. Where applicable the below additional charges may also apply.

Applicable to Silver, Gold and Platinum Customers only:

For anything up to a maximum weight of 100 grams we will use the cheapest service available to send your item to you globally via Royal Mail. Tracking and insurance is not included and we do not take responsibility for any items that are not delivered to their destination.

If you would like your items delivered to you faster or with tracking and with a delivery guarantee you can book your own courier as per the following conditions.

a) Letters

• We can put all of your letters into 1 envelope if necessary.
• Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).
• We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).
• There will also be a £3.50 fee due to us per consignment to cover time, admin, packaging and printing.
• A consignment can be 1 letter or a group of letters put into 1 envelope so you only have to pay 1 fee of £3.50 to us. You will also save money on courier charges this way.
• Once the letter(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items.

b) Parcels

• Where possible we may be able to put all of your parcels into 1 box.
• Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).
• We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).
• There will also be a £5.50 fee due to us per consignment to cover time, admin, packaging and printing.
• A consignment can be 1 parcel or a group of parcels put into 1 box or several parcels going to the same address on the same collection (eg parcels 1 of 2 and 2 of 3). In such an instance 1 x fee of £5.50 is due to us. You will also save money on courier charges this way.
• Once the parcel(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries direct with them. We take no responsibility for lost or damaged items.

Please note as follows:

• a) If you are paying us quarterly you can upgrade to a package that includes mail forwarding for just 1 quarter. This can be done by logging into the customer log in area. Once you have received all of your post you can downgrade back to the Bronze package at the end of the quarter by emailing us. Please also see points 8, 9 and 10 above.
• b) If you are paying us annually we can give you the option to upgrade to a silver package for 1 quarter only for a one off fee of £32.50. You will receive all of the features of our silver package for 1 quarter only (including mail forwarding) subject to the rest of the terms and conditions stated on our website. Please also see points 8 and 9 above. You will need to email us if you wish to use this service.
• c) We do not offer a pay as you go postage or scan service to Bronze customers. We also do not read out letters over the phone or retype extracts from letters included any pin codes received.
• d) We do not offer a courier handover service to Bronze customers. This means that you cannot book your own courier to collect your items from our office on your behalf.

You have 2 options:

• a) Upgrade to a new tariff which has a higher monthly mail allowance. As soon as you upgrade your post will be released. You can upgrade by signing into the customer log in portal.
• b) Wait for the following calendar month to start when your allowance is reset.

If you are paying us quarterly:

• You can upgrade your package at any time by logging into your customer portal. The payment for your previous package will be refunded to you pro rata.
• You can downgrade your package only at your quarterly billing date by giving us a minimum of 7 days’ notice from your quarterly billing date. Your quarterly billing dates can be seen in the customer log in area. To downgrade simply email customer services.
• You can upgrade your package to annual billing at anytime by logging into your customer portal. The payment for your previous package will be refunded to you pro rata.

If you are paying us Annually:

• You can downgrade your package only on your annual billing date by emailing us at least 7 days prior to your billing date.
• You can switch from annual billing to quarterly billing only on your annual billing date by emailing us at least 7 days prior to your billing date.

We provide a subscription service for rental of our address. Payment will be charged automatically to the card that we have on file for you. To cancel your subscription at any time please see our cancellation policy in point 15 below.

When you initially sign up you can cancel and request a full refund within 14 days on the condition that you have not used our address service. If other services have been used (eg voip) then a discretionary fee may be applied. After 14 days you can only cancel your subscription on your quarterly on annual billing date by giving a minimum of 7 days' notice via email.

At the time of requesting cancellation you should no longer be using our address as the registered, advertised or correspondence address for your company / business or any of the Directors or employees, otherwise your request to cancel will be rejected. We do not permit use of our address for any purpose, without payment.