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Shared Office Service
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East Ham, East London
Glasgow, Scotland
Belfast, Northern Ireland
Satellite Office Package
Frequently Asked Questions
Need to know more about BusinAssist's Virtual Offices and Company Formation Services? The below section should answer all of your questions. *We are proud to be authorised by Companies House for the submission and formation of UK Ltd Company Formations, having successfully completed testing of our in house software with Companies House.
What kind of ID documents you require to activate my service?
Click here to check what we required
If your documents are not in English an independent translator may need to be hired by us at a one-off cost of £12. All documents must be uploaded in the client area after you have subscribed. The documents do not need to be certified or notarised and we accept bills / statements that have been downloaded from online portals.
Your shared office services cannot be activated until your ID documents and your deposit is received.
What kind of proof of address document you will provide me?
A licence agreement which is a legally binding document recognized under UK Law will be provided to you as your proof of address. Licence agreement can be in your personal name or company name. Your agreement will be emailed to you shortly once we receive your security token and ID and proof of address documents (see point 1 above).
Can I use your address for my company with Companies House or HMRC?
The shared office address can be used as your place of work / trading address. You cannot use the address as your registered business address to register your company, receive mail or for any other type of registration purposes. We will give you a separate virtual office address for this purpose for free. If / when you leave you can continue to use the virtual address (for a fee) without having to update your company details.
Will you provide me with a virtual office address?
Yes, a virtual office address will be allocated to you for free that can be used for your business as registered office address and director’s correspondence address with Companies House and HMRC and also to receive any posts etc.
Can I receive my mails at your address?
You can use the virtual office address allocated to you to receive posts / parcels. (See point 8,9 & 10 for more information.)
How will I know you when have mail for me?
You will be sent an automated email to notify you when we receive letters or parcels for you. You will then be able to log into the customer admin area and choose how you wish to access your post e.g. via scan, forwarding or collection.
Will you be opening and reading my private and confidential post?
We do not scan your post to you by default unless you tell us to. Instead, we notify you via email when you receive post and let you choose how you would like to retrieve it. We do not open it unless you instruct us to. In any instance where we are asked to open post the contents of your post are kept confidential. All of our staff are DBS checked before being employed by us (a DBS check is an official government record stating a person's criminal convictions). We take customer confidentiality seriously.
How large and heavy can my letters / parcels be?
They must not weigh more than 10kg and exceed the size of a shoebox. Anything received larger / heavier than this will be turned away. We will only forward items for free that weigh 100 grams or less (see point 10 below). Anything heavier than this you can either collect for free or we can forward it to you subject to conditions (see point 9 below).
What happens if my letter or parcel weighs more than 100 grams?
You can arrange for your own courier to collect your item(s) from us.
a) Letters
- We can put all of your letters into 1 envelope if necessary.
- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).
- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).
- There will also be a £3.50 fee due to us per consignment to cover time, admin, packaging and printing.
- A consignment can be 1 letter or a group of letters put into 1 envelope so you only have to pay 1 fee of £3.50 to us. You will also save money on courier charges this way.
- Once the letter(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries directly with them. We take no responsibility for lost or damaged items.
b) Parcels
- Where possible we may be able to put all of your parcels into 1 box.
- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).
- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).
- There will also be a £5.50 fee due to us per consignment to cover time, admin, packaging and printing.
- A consignment can be 1 parcel or a group of parcels put into 1 box or several parcels going to the same address on the same collection (e.g. parcels 1 of 2 and 2 of 3). In such an instance 1 x fee of £5.50 is due to us. You will also save money on courier charges this way.
- Once the parcel(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries directly with them. We take no responsibility for lost or damaged items.
Will you forward my post to me for free regardless of its size and weight and what kind of service will you use?
The maximum weight of an item that we will send you for free is 100 grams. We will use the cheapest service available to send your item via Royal Mail. Tracking is not included. We do not take responsibility for non-delivered post. If you would like your post sent to you with tracking additional charges will apply. See point 11 below.
I want to receive my post with tracking and guarantee. What are my options?
For anything up to a maximum weight of 100 grams We will use the cheapest service available to send your item to you globally via Royal Mail. Tracking and insurance is not included and we do not take responsibility for any items that are not delivered to their destination.
If you would like your items delivered to you faster or with tracking and with a delivery guarantee you can book your own courier as per the following guidelines.
a) Letters
- We can put all of your letters into 1 envelope if necessary.
- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).
- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).
- There will also be a £3.50 fee due to us per consignment to cover time, admin, packaging and printing.
- A consignment can be 1 letter or a group of letters put into 1 envelope so you only have to pay 1 fee of £3.50 to us. You will also save money on courier charges this way.
- Once the letter(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries directly with them. We take no responsibility for lost or damaged items.
b) Parcels
- Where possible we may be able to put all of your parcels into 1 box.
- Email us and ask for the dimensions, weight, collection address and earliest collection date (the collection address may be different to your virtual office address).
- We will then give you all of the relevant information to enable you to book your post collection via courier (at your own expense).
- There will also be a £5.50 fee due to us per consignment to cover time, admin, packaging and printing.
- A consignment can be 1 parcel or a group of parcels put into 1 box or several parcels going to the same address on the same collection (e.g. parcels 1 of 2 and 2 of 3). In such an instance 1 x fee of £5.50 is due to us. You will also save money on courier charges this way.
- Once the parcel(s) are handed over to the courier by us it is your responsibility to liaise with the courier and track your item and raise any queries directly with them. We take no responsibility for lost or damaged items.
I am too busy to collect my post can I appoint someone else to collect my post / parcel on my behalf?
Yes, You will need to give us their name via email. When they come to collect your post, they will need to show some ID. Collection has to be strictly by appointment only.
Can I collect my mail / parcel in person 24/7?
All posts must be collected by appointment only. This is to avoid customers arriving at our Business Centre at a time when there is nobody there to see them and give them their mail.
What happens if I reach my monthly allowance for mail forwarding?
If you reach monthly post forwarding allowance you will need to wait for the following calendar month to start when your allowance is reset.
How many companies / businesses can I register to the address allocated to me?
A maximum of 3 businesses can use the shared office address as the trading address and the virtual office address as the registered address so long as they have the same Director.
Once I sign up how will I be charged?
We operate a subscription service. This means that once you sign up your original payment method will be charged the amount due automatically on your monthly billing date. Your billing dates can be viewed in the customer log in area.
Can I change my payment method or credit / debit card details that you have on file?
Yes, you can. Simply log into the client area pay again using your new card and your last payment will be refunded to you on a pro rata basis.
What happens to my deposit if I cancel my subscription?
Your deposit will be refunded to you when you leave providing there has been no damage caused to our property or other losses incurred. There is also a minimum term of 2 months. The deposit will be retained if you do not pay us on your 2nd billing date. The deposit has to be sent to us via bank transfer.
What’s the cancellation and refund policy?
You can cancel and request a refund within 24 hours of subscribing. After this 30 days’ notice is required subject to a minimum term of 2 months.
To read all of our terms and conditions click here. To read our privacy policy click here.
