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Looking for external support solutions? Outsourced customer services help your company manage customer support operations via email and live chat. With BusinAssist’s outsourced services, you can boost the rate of your company’s customer satisfaction.

As customer-centric professionals, we understand that prioritising the needs of your customers matters and that is why we help your business elevate customer engagement through our premium outsourcing solutions as you focus on growth.

Our services specialise in providing outsourced services via email and live chat. Our services are tailored to meet the needs of each and every business. By partnering with BusinAssist, your customers will get the support they deserve without scaling up your customer support team. Your customers deserve fast and high-quality responses through email and live chat.

Outsourced Email Support And More

Email

We manage customer’s inquiries efficiently through our email management systems. We make sure their needs and complaints are met quickly and in a professional manner. We ensure the responses are tailored to your brand’s voice.


Live chat

Get real-time support for your website visitors. We help your company answer common queries instantly and reduce response time. This ensures a pleasant user-friendly user experience and instant problem-solving solutions. Capture leads while providing instant assistance with BusinAssist!

Outsource your customer service with BusinAssist and focus on growth!

Outsourced Services via Email and Live Chat

The Onboarding Process

1

Consultation

Share your business challenges, goals, and specific objectives you want to achieve from our services. This will help our team to get a clear understanding of your business and customise the services to align with your goals.

2

System Integration

We integrate with your current customer support systems to ensure smooth transitions to your email or website.

3

Team Training And Setup

We ensure our team is trained to understand your business to respond and communicate to customers while representing your brand appropriately.

4

Ongoing Support

As we start the operations, you will receive regular updates and feedback from your customers. This will help you measure customer interactions making it easier to align your business to customers’ needs.

Outsource your customer support services via email and live chat services today with BusinAssist!

Frequently Asked Questions

What is outsourcing customer service?

This is a service where a company hires a third party to handle your company’s customers' inquiries, complaints, and feedback on various platforms including email, live chat, social media, or phone.

How much does it cost to outsource customer service?

Outsourced customer support services are not fixed. The cost varies depending on the services, volume of interactions, and the level of expertise your business needs.

Why invest in outsourcing services?

Outsourcing services offer businesses flexibility. By hiring the right professionals, your business’ fluctuating demand will be met as you focus on the growth of your business.

Can I customise the live chat experience for my customers?

Yes, we can customise the live chat experience to fit your brand's voice and style, including the tone of the chat, the language used, and the formatting.

Can I track the status of the email response?

Yes, you can track the status of the email response. We provide regular updates on the customers’ feedback to help you stay informed.

How do you handle data security and confidentiality?

We take data confidentiality and security very seriously that’s why we adhere to the industry standard regulations of data storage and transmission.

Will I still be in control of my customer service operation?

Yes, you will still be in control of your customer service operations. We will work closely with you to ensure you have full visibility into our operations and give feedback where needed.

How quickly can your team respond to customers’ inquiries?

BusinAssist responds to customers’ inquiries and complaints as quickly as we can. We offer 24/7 coverage meaning that your customers’ inquiries or complaints will be answered no matter the time zones.

Do your outsourcing services guarantee on-demand access?

Yes, BusinAssist outsourcing services guarantee on-demand access. Our customer service operation ensures the highest level of flexibility making it easier for your business to scale up or scale down when needed.

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Unlock a range of benefits designed to boost your customer satisfaction

Save cost for your business

Hiring a customer care support team can be very expensive since it requires the purchase of various equipment for efficient communication and payroll. By hiring our services, you only get to pay fees for our services and focus on the growth of your company.

24/7 coverage

Your customers should be able to get the assistance they require at any time. This helps build trust and brand loyalty between customers and the company. No matter the time zones or language barriers, our experienced teams are always available.

More coverage

We not only offer email services but also live chat services to make sure your customers get all the help they need as you deal with other business matters. We are also integrated with phones and chat systems making it easier to effectively offer flexible services that suit your business needs.

Short turn-around time

We respond to your customers' inquiries as fast as we can. Our promptness ensures a high user experience (UX) boosting user engagement and conversion rates.

Scalability

Our high-quality services increase your business operational capacity without a need for in-house development and over-investment in resources. Your company can easily adapt to changes and an upsurge of demands to reach its full potential.

Expert support

We don’t just answer customers' inquiries for the sake of. Our services have a clear strategy that prioritises understanding your business and having a clear strategy that focuses on quality, consistency, and communication.

Features

  • Multichannel Communication: We offer email and live chat services to seamlessly interact with customers.
  • Integration Capabilities: Our services can easily integrate with chat and email software systems to offer effective customer support seamlessly.
  • Trained Professionals: Our professionals are highly trained to answer customers' inquiries professionally with communication aligned to your brand’s voice.
  • Analytics and Reporting: Through our services, your company can easily gain insights into customer interactions helping you refine your customer strategies.

Why BusinAssist Outsourcing Services

  • Transparency: Our transparent communication will help your business improve and ensure trust and seamless support services. We aim to meet your business goals and help you focus on the growth of your company.
  • Quality Communication: We offer effective and professional communication to your customers. We make sure the responses given to your customers align with your brand’s voice.
  • Experience Support Agents: Our team is highly trained and experienced to communicate with customers professionally. They can handle any issue quickly through quality interactions and do follow-ups when needed. We also monitor our agents' performance and improve interactions according to feedback from our clients.
  • Client-Oriented: Our customer-focused approach ensures quick and effective responses to customers' inquiries. The inquiries are managed professionally to improve interaction and enhance lead generation.
  • Offer Multilingual Support: Our multilingual support ensures that businesses can communicate effectively with customers from various linguistic backgrounds. This includes customer support in different languages.
  • Dedicated: Our dedication allows us to understand business needs and goals to tailor our services to your business-specific approach to ensure customer satisfaction. This will help to enhance your business’ brand image.
  • Continuous Support: We offer continuous support for our outsourced services no matter the time zones or language barriers. We ensure constant communication to build the brand’s image and enhance customer satisfaction.